Privacy policy

This Privacy Policy explains how Aurilella ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website aurilella.co.uk (the "Site"), use our services, or interact with us in any way (collectively, the "Services").

Changes to This Policy

We may update this policy from time to time to reflect legal, operational, or regulatory changes. Any updates will be posted on this page with the revised “Last updated” date.

Information We Collect

1. Information You Provide to Us

  • Contact details: name, address, phone number, email

  • Order details: billing and shipping addresses, payment confirmation

  • Account details: username, password (if applicable)

  • Shopping behaviour: cart contents, reviews, loyalty data

  • Customer support messages

2. Information Collected Automatically

We collect data through cookies and similar technologies, including:

  • IP address, browser type, device ID

  • Pages visited, time spent, and navigation paths

3. Information from Third Parties

We may receive relevant information from:

  • Platforms like Shopify

  • Payment gateways and analytics tools

  • Advertising and marketing partners

How We Use Your Information

  • To fulfil orders and deliver services

  • To process payments and manage accounts

  • To personalise your experience and run marketing campaigns

  • To improve our website, services, and products

  • To detect fraud or misuse

Cookies and Tracking Technologies

We use cookies to:

  • Enhance website functionality

  • Remember your preferences

  • Analyse traffic and user behaviour

  • Serve relevant content and ads

You can manage your cookie preferences via your browser settings. For more details, see Shopify’s Cookie Policy.

Sharing Your Information

We may share your information with:

  • Trusted service providers (e.g. Shopify, payment processors)

  • Marketing platforms and affiliates

  • Legal authorities, where required by law

  • Third parties during business transfers or restructuring

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has shared personal data with us, please contact us to request removal.

Data Security & Retention

We apply industry-standard security measures to protect your data. Personal information is retained only for as long as necessary to fulfil business, legal, or regulatory obligations.

Your Rights

Depending on your location, you may have rights to:

  • Access or correct your personal data

  • Request deletion or restriction

  • Withdraw consent for marketing or tracking

  • Opt out of targeted advertising

To exercise these rights, contact us at support@aurilella.co.uk

International Data Transfers

We may process or store your data outside your country of residence using secure legal frameworks such as Standard Contractual Clauses.

Contact Us

If you have any questions or concerns about your data or this Privacy Policy, you can reach us at:

Aurilella
Email: support@aurilella.co.uk
Customer Service: Monday – Friday, 9:00 AM – 5:00 PM (UK time)